If something isn’t right, we want to know so we can fix it. Making a complaint is free.
How to make a complaint
Email info@kktalksfinance.com. Tell us your name and contact details, what happened, and what you’d like us to do.
What happens next
We confirm we’ve received your complaint within 1 business day.
If we can’t resolve it within 5 business days, we’ll refer it to our licensee, Australian Finance Group, and give you their complaints contact details.
You’ll get our final response within 30 days, or sooner where the law requires.
Not satisfied?
You can contact the Australian Financial Complaints Authority (AFCA), a free and independent service.
Phone: 1800 931 678
Website: afca.org.au
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001